Our mandate is to provide our members and customers with telecoms industry best practices.
We have served 48000+ telecom professionals amongst 500+ Telcos in 150 countries.
They have in-depth knowledge of Nigeria and their reports and case studies have been
extremely useful in strategizing our plans and executions.
We have had great workshops with them and received good insights on how we can keep the Airtel brand ahead of the competition in Malawi.
I liked the content & the recommendations from the prepaid report. The Research team entered into the detail to show us the way to execute actions and also showed flexibility adapting their recommendation to our particular situation in Spain.
“We use their reports extensively within International Marketing at T-Mobile as it is a consumer centric comprehensive report that effectively describes the desires, motivations and behavior of this complex consumer segment, debated throughout a report offering valuable insights backed by robust quantitative analysis.”
I really appreciate the Q-PEC framework and the GLC framework. The report and workshops were great. I would say that they are a trustworthy partner. Working with you is not only beneficial to us but it is also a true pleasure because you focus on your client’s satisfaction and share knowledge with a promptitude that we can rarely see with other research cos.
The sessions have been insightful. Some models and frameworks are really helping us improve our customer experience. Growing HVC revenues is another area I want to focus on next time.
The sessions were good and the Research Team focused on our challenges and addressed them within the session.
“I received the Network Outsourcing 2.0 report and I read it carefully! It is really an interesting and valuable document! we are at this time defining with FT our outsourcing strategy and I ‘ve taken from it several guidelines and lesson learnt.”
The sessions were tactical. The approaches recommended were appropriate to our context and objectives. It added value by offering specific action steps.
We have learned a lot from the loyalty and retention research.